Reservations Terms and Conditions

Accommodation

Deposits and Cancellations

• A non-refundable administration fee of $25.00 is due at the time of booking this fee is deducted from your package total when full payment is required 14 days prior to arrival.  Cancellations outside 14 days will forfeit the administration fee. Cancellations within 14 days of arrival will forfeit the full amount of the reservation. Larger deposits may be required for reservations that fall during peak holiday periods for select properties.
  
  A reservation is subject to the cancellation policy if any or all of the reserved nights are canceled, the dates are changed, the accommodations are changed, or payment is not received by its due date.

Winter Season (November 1, 2010 to April 30, 2011)

• The balance for your stay is automatically charged 30 days prior to arrival. If cancelled within 30 days full amount non-refundable.

Holiday Season (December 20, 2010 to January 4, 2011)

• The balance for your stay is automatically charged 45 days prior to arrival. If cancelled within 45 days of arrival full amount non-refundable.

Summer Season (May 1, 2010 to November 1, 2010)

• The balance for your stay will be automatically charged 14 days prior to arrival. If cancelled within 14 days of arrival full amount non-refundable.

Security Deposit

• A credit card imprint shall be requested at time of check-in. Without such a credit card imprint check in may be refused.

Extra Person Charge

• Children under 18 staying with their parents stay free.
• Rates are based on the number of guests staying in the property. Extra person charges can range from $20 to $50 plus taxes per person per night, depending on individual property policies.

Arrivals and Departures

• Check-in and check-out times range depending on each properties policies. Typically check in is 3pm and check out is 11am. Early arrivals and late departures can be requested but never guaranteed.

Housekeeping

• Your property will be prepared for your arrival with fresh sheets and towels.
• In most condos, lodges, townhomes, homes and chalets, for guests staying eight nights or longer, a complimentary mid stay clean and beds will be made with fresh linens.
• In most hotels, a daily maid service will be provided.
• Laundry facilities are available at most properties except some hotels, either en-suite or in the building.
• Additional housekeeping services can be arranged for an extra fee.

Age Limit

• Each properties age limit ranges from a minimum of nineteen years of age to twenty five years of age. Please review the hotel policies before booking or call a Luxury Horizons customer service representative for more information. Check-in may be refused if minimum age limits are not met.

Smoking

• All properties are non smoking properties but rooms with a balcony can be requested but not guaranteed.

Pets

• Most properties do not accept pets, some hotels are pet friendly. Please call a Luxury Horizons customer service representative for more information.

Miscellaneous

• A charge of $25.00 will be applied for use of more than three credits cards for payment of each reservation.

Limit of Liability

Banff Horizons acts as Tour Operator to property management companies and hotel suppliers and accepts no liability on their behalf. The property manager or hotel supplier may have to change the availability of certain properties, prior notification may not be possible. The property managers or hotel suppliers reserves the right to refuse or interrupt service to any customer due to excessive noise or property abuse.

Cancellation Insurance

Banff Horizons hopes every detail of your holiday runs smoothly but adequate travel insurance is vital when embarking on any holiday. You may purchase travel insurance through your credit card provider, independent insurance company or with Travel Guard Canada with whom Banff Horizons negotiated cancellation policies for Canadian and non Canadian residents. Please inquire directly with us.

Exchange Rates

Banff Horizons is a Banff-based ski tour operator and all rates are quoted in Canadian $.  The best exchange rates are being used when calculating our quotations to give you an approximate amount in your currency.

Passport and visas

It is the responsibility of passengers and guests to ensure they have valid, acceptable passports and any required visa or any other documentation for the travel they are to undertake. Passengers and guests without the correct documentation may be refused carriage by the airline or entry into any country.
When entry is refused, financial penalty will be imposed. Banff Horizons can accept no liability in this situation and no compensation, expenses, refund or other sum will be paid.

Lift Tickets

Discounted lift tickets

Can only be discounted if purchased part of a package including your accommodation.

Refund Policy

Lift ticket orders can be modified up to 72 hours from the starting date of the lift tickets without penalty. Lift tickets cancelled inside 30 days are subject to a $25.00 cancellation fee

Lift tickets will be refunded under the following circumstances:

• Mountain closure due to inclement weather
• Injury accompanied by a doctor’s certificate

Ski and Snowboard equipment rental

All Rentals are subject to a $25 (plus tax) cancellation fee and are non refundable within 24 hours.

Ski and Snowboard School

All lessons are subject to a $25 (plus tax) cancellation fee and are non refundable within 24 hours. The programs are transferable up to one hour prior to the start time for daily lessons and one-week prior for specialty programs. After this time the lesson is non-refundable.

Ground Transfers

Cancellations with less than 48 hours notice are charged full amount of the reserved booking.